Automation
Fair housing proof and applicant audit trails
Fair housing proof means every applicant is asked the same questions in the same order at the same speed, and every step of it is logged in a form you can hand over.
The problem
What this actually costs you today
When a complaint arrives, the first thing demanded is proof of how every applicant was handled. Not your intentions — the record.
For most companies that record is scattered across inboxes, text threads, a phone that nobody logged, and a leasing agent’s memory of a Tuesday in March. The process may well have been fair. Showing that it was is a different problem.
How it works
What we build, step by step
Every enquiry comes through one front door
Website, listing sites, phone, walk-in. All of them create the same record, so there is no channel where the process quietly differs.
The same questions, in the same order
Pre-qualification asks what your criteria require and nothing else, identically for everyone, at whatever hour the enquiry arrives.
Timing is taken off people
Response speed is one of the things a complaint examines. When the first reply is automatic, it is the same for the applicant who writes at 9am and the one who writes at midnight.
The log is the defence
Every enquiry, every question, every reply, every decision point, timestamped and exportable. You produce it in an afternoon rather than reconstructing it over a fortnight.
What changes
What changes for your team
- Your leasing team stops carrying the process in their heads and starts following one that is written down.
- The answer to "can you show us" is a file, not a search.
- Applicants get replies at a consistent speed, which is also just a better experience.
No rip and replace
It runs on the software you already have.
Your property management software stays your system of record. Nothing here asks your team to log into somewhere new, and nothing here replaces the platform you already pay for.
Some platforms don’t open their API to most customers. That doesn’t block us. Almost everything we build runs off a report your software can already email out on a schedule.
Questions
What people ask about this
Is this legal advice?
No. We are not attorneys and this is not legal advice. We build the process your criteria and your counsel define, and we make sure it runs the same way every time and leaves a record.
Can our team still make judgement calls?
Yes, on the things that need judgement. What gets standardised is the mechanical part — which questions, in what order, how fast. The decision stays with the person qualified to make it, and it gets recorded.
What does the export actually contain?
Every applicant record with its full timeline: when the enquiry arrived, what was asked, when each reply went out, what was decided and by whom. In a format you can hand to an attorney without editing it first.
See where your operation is leaking time.
Seven questions, two minutes, and your score appears on screen.